Faq

Ordering & Shipping

How long does shipping take?

Standard shipping typically takes 3-5 business days within the US. International shipping times vary by destination (7-14 business days). You'll receive tracking information once your order ships.

Do you offer express shipping?

Yes, we offer expedited shipping options at checkout. Express shipping delivers within 1-2 business days for domestic orders.

What countries do you ship to?

We currently ship to all 50 US states and over 60 countries worldwide. Shipping restrictions may apply to certain products.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Some grooming products may have different return policies due to hygiene reasons.

How do I initiate a return?

Please contact our customer service team through the contact form. Include your order number and reason for return. We'll provide return instructions.

Product Information

Are your products safe for all pets?

All our products are designed with pet safety in mind. However, we recommend checking product descriptions for specific size recommendations and consulting with your veterinarian if your pet has special needs.

How do I choose the right size for clothing?

Each product page includes detailed size charts with measurements. We recommend measuring your pet and comparing to our charts before ordering.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Faq